Cancellation and Refund Policy

Cancellation and Refund Policy:
Asia CiTy Tours make every effort to serve our customers better. We also advise all customers to purchase traveler’s insurance in case of interruption, accidents, illness, or anything else that may come up. If a reservation has to be canceled, customers will be charged a fee depending on how far from the departure date the cancellation takes place.

Day Tours: All kinds of tours except cruises
More than 5 days prior to departure – refund 85% total purchase amount
03 to 5 days prior to departure – 30% of total purchase amount
25hrs to 3 days prior to departure – 50% of total purchase amount
24h of departure or no-show – 100% of total purchase amount

Package Tours: applied for both FIT and GIT
More than 30 days prior to departure – refund 85% total purchase amount
15 to 29 days prior to departure – 30% of total purchase amount
5 days to 14 days prior to departure – 50% of total purchase amount
4 days before of departure or no-show – 100% of total purchase amount

Cruise Tours: applied for both FIT and GIT
More than 11 days prior to departure – refund 85% total purchase amount
6 to 10 days prior to departure – 30% of total purchase amount
3 days to 5 days prior to departure – 50% of total purchase amount
2 days before of departure or no-show – 100% of total purchase amount

Car Rental: Private group only

More than 7 days prior to departure – refund 85% total purchase amount
5 to 6 days prior to departure – 30% of total purchase amount
2 days to 4 days prior to departure – 50% of total purchase amount
24 hours before of departure or no-show – 100% of total purchase amount

The above cancellation policy is by Asia CiTy Tours standard policy.
Some tours may have their own cancellation policy listed on the tour page, in that case, the tour page cancellation policy will take precedence.

Cancellation and Refund Procedure:
1. You can submit your request via the Contact Us link by clicking on Ask a Question -> Select Existing Booking -> Enter Confirmation number -> Select Cancel or Refund.
2. You can submit your request with detailed explanation directly to Asia CiTy Tours by mail or fax.

Attn: Refund Department
Hue office, 65 Ben Nghe, Hue City – Vietnam
Phone: +84 989177686
Email: refund@asiacitytours.com

Your refund request will be answered and processed promptly. If you do not receive the reply within one business day, please call the hotline immediately.
We will not be responsible if email, mail, or faxes fail to reach us.

NOTE: We cannot grant refunds more than 15 days after tours completed date